The following terms and conditions apply to any order with Pale Night Productions. If you have any questions please contact PNP before placing your order.
Payment: 50% deposit is due upon placement of orders totaling more than $500. Pale Night Productions, L.L.C. (PNP) will not begin any production until the deposit is received. Full payment is due at completion and no product will be shipped before balance is paid in full. Orders totaling less then $500 must be paid in full up front.
Terms: All products are shipped prepaid only. Accepted methods of payment are Visa, MasterCard, American Express, Discover, Cash, Check, PayPal, or Wire Transfer.
Guarantee: PNP products designed for use in haunted attractions carry a 1-year guarantee (from original ship date) against defects under reasonable use. PNP products designed for Escape Room use carry a 90 day guarantee (from original ship date). All products are hand crafted and may have slight variations and differences. PNP reserves the right to alter and exchange items within the manufacturing process. All repairs or exchanges covered by the guarantee must be approved by PNP.
Refunds: No cash refunds. Balance will be in the form of PNP credit at the discretion of PNP.
Returns: Any returns must be authorized by PNP. Buyer assumes all responsibility for shipping fees on returned product.
Cancellations: All cancellations must be approved by PNP to receive full credit of deposit. All products are custom made per buyer’s order. PNP reserves the right to issue company credit for any cancelled order.
Shipping Fees: Buyer assumes responsibility for all fees associated with shipment of products.
Fulfillment: All orders are fulfilled on a first come, first served basis.
Shipping Time: Most items are built to order. For larger items, shipping time will likely be 6 to 8 weeks or more from order placement. Some smaller items may be in stock and, if so, will ship within 48 hours of order placement. If your order is time critical please contact PNP for availability and exact shipping times before placing it. We will always try to work with you to hit your deadline, if possible.